Weekly Update

I attended a 3 day “Excellence at Supervision” course at MAA Kelana Jaya as part of my training program. It’s a leadership course that teaches us how to manage people and deal with situations at work. I find it more like a team building exercise because we need to work together to solve problems and come up with solutions. It’s a very hands on course and it’s a lot of fun.

There’s a big difference between dealing with people and dealing with machines. With machines it’s simple. You just need to give it exactly what it needs. The machine is build to a certain specification and it will never run away from that. Humans are different. We are all different and we all have different personalities. So if you have 20 people that you need to lead, you will have 20 different ways of interacting with each of them. And you’ll need to figure out their styles,¬†preferably¬†when you first meet them.

We also learn of the different ways of dealing with situations. Instead of the blame-culture that we are all so familiar with, we were taught the “proactive” way of approaching a situation. In the proactive approach, we ask these 3 questions:

  1. What went well?
  2. What can be improved?
  3. What did I/we learn?

As you can see, the proactive way is a very positive way of approaching a situation. The opposite of proactive is reactive, which is to start blaming people.

Although the concept is good, implementing it in real life may be difficult. It’s difficult but not impossible. But it’s definitely easier to blame others for any thing that goes wrong.

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We also learned how to be better leaders. And the difference between leaders and managers. There’s a fine line between them but leaders are the ones who will always put their team first because nobody can run a one man show. Leaders will also need to have integrity and be ready to admit their mistakes.

I truly believe that if we all follow the teachings of the course, the world will be a better place. One way or the other, we are all leaders. Setting a good example to those following you will have a profound impact on your team and people around you.

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